All of our Kimonos are made to order and take between 1 – 2 weeks to make and post. Please refer to product description for all other products in regards to expected turnaround times. Please allow additional time for your selected postage method on top of this time frame.
We have a flat rate Standard Post fee of $10 and Express Post fee of $14 on all orders to Australia.
All orders are shipped via Australia Post and we do not take any responsibility for items that are lost or damaged in transit. We suggest adding on the shipping insurance at checkout if you have any concerns about your parcel going missing or being damaged in transit.
While I will try my best to get your Kimonos made and posted as soon as possible if you require your order urgently please contact me at email@example.com before placing your order and I will do my best to squeeze you in! Rush orders will be charged an extra $15 per Kimono.
Unfortunately we do not post internationally at this time.
As all of our items are made to order we do not refund or exchange for change of mind once your order has been made.
We offer a 3 day cooling off period should you wish to cancel your order or exchange your items for something else. Please email firstname.lastname@example.org within 3 days of your purchase date, should you wish to cancel or exchange your order. Refunds and exchanges will not be offered after this period due to each item being made to order. Please note at $5 cancellation fee will be applied to any orders cancelled and refunded due to non-refundable merchant fees.
If there is something wrong with your order e.g faulty, wrong size etc please contact us within 7 days of receiving your order and we will happily exchange your items.